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Frequently Asked Questions
Shipping
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
Domestic orders will take 4-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email. We offer the fastest fulfillment within 24 hours!
We use all major carriers including USPS. You’ll be asked to select a delivery method during checkout.
Product
We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly at support@waterwatch.co and we’ll take you through the process.
About Us
Providing safe, sustainable access to clean water is more complex than a single dollar figure.
For years, it was commonly said that $20 could provide one person with clean water for life. While well-intentioned, that estimate often overlooked the long-term realities of water systems — including ongoing maintenance, infrastructure repair, regional challenges, and differences in service levels.
The more accurate figure of $0.63 USD per person, per year is based on average, recurring costs required to deliver reliable clean water over time. This includes not just installation, but the continued operation, maintenance, and support needed to keep systems functioning. With a global average life expectancy of approximately 72 years, sustainable water access must be measured as a long-term commitment, not a one-time expense.
As technology advances and water innovations improve efficiency, these costs will continue to evolve.
Life-cycle costs represent the full investment required to deliver and sustain water, sanitation, and hygiene (WASH) services indefinitely — not just during initial construction. These costs include infrastructure, operations, short- and long-term maintenance, capital renewal, source protection, financing, and the training and institutional support necessary to ensure systems remain reliable over time.
— International Reference Centre for Community Water Supply and Sanitation
Water® (Water Jewelers, Water Watch Co.) is a mission-driven company founded on principles of ethics, innovation and sustainability. We are not a non-profit, and this makes us different from our charity partners.
Our business model allows us to donate a percentage of our profits from each sale, to clean water efforts globally.
Our pockets, not yours.
All funds donated to clean water efforts come from the profits of Water®. This separates our product creation process and our charitable donation process. This also means the quality of your item is not affected by our donations in any way. If you are inclined to make a direct donation to one of our charity partners, we wholeheartedly encourage you to do so! Our profits depend on providing the best quality possible to our customers and we can’t make donations without you.